What is your return policy?
Returns and exchanges are accepted on most merchandise. However, some items are final sale, are eligible for store credit only, or have special exchange conditions, please view individual product pages and all information below for any return exceptions.
Conditions for Returns & Exchanges:
- Items for return/exchange must be received by Velvet Rose Designs within 8 days of receiving your order. Please choose your shipping method accordingly.
- All items for return/exchange must be UNWORN, UN-ALTERED, UNWASHED, and have ALL TAGS ATTACHED
- Footwear and handbags must include the original box in its original condition without postage labels
- Any items received to our office that do not fall within our return policy will be sent back to you to you at your cost
- Velvet Rose Designs is not liable for returns lost in transit; we highly recommend you insure your return/exchange package and opt for proof of delivery
Damaged or Defective Goods:
At Velvet Rose Designs, we are committed to selling only the highest-quality, genuine designer fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email us at firstname.lastname@example.org within 3 days of receiving the order, to be eligible for a refund
We ship Monday through Friday.
If your order is placed before 9am (Eastern Time) it will usually go out that same day. If it's placed after 9am it will go out the next day.
If you place an order any time after Friday at 9am (Eastern Time), it will be shipped on the following Monday.
We ship via United States Postal Service's Priority Mail.
Made to order designs are mailed out 2-3 days after purchase confirmed and accepted.
© 2012 Velvet Rose Designs. All Rights Reserved